Duty AI Payment Policy

Service Delivery Time & Additional Plans

After a successful payment, the purchased service is available immediately on the Duty AI mobile app and website, without any service-delivery delay.

If a user with an active Smart Investor plan purchases another plan, the payment is charged immediately and the new plan appears in Plan & Billing.

The new plan starts when the current plan expires and remains available for the full purchased duration.

1. Subscription Plans

Duty AI offers flexible plans: 1-month (30 days), 6-month (180 days), and 1-year (365 days). Promotional pricing may change, and the latest price is shown before purchase.

7-Day Free Trial

Eligible new users receive full premium access for 7 days. Users who do not subscribe afterward are moved to the free plan with limited access.

2. Features Available in Free & Paid Plans

Paid users receive Stock Analysis Chat, Stock Scanner, Golden Choice, AI Alarm, Market Notifications, Daily Stock & Forex Analysis, and Portfolio AI Support.

Free users receive Portfolio Management without AI support, Real-Time Chat, up to 3 AI Alarms per month, and up to 3 Golden Choice selections per month. Stock analysis, scanner, notifications, and AI insights are paid features.

3. Subscription Activation, Expiry & Renewal

When a user purchases multiple subscriptions while a current plan is active, the additional subscriptions are scheduled sequentially. For example, three 1-month plans provide uninterrupted service for three months.

Visa and Mastercard subscriptions can renew automatically when sufficient available balance is present. Mobile payment and other payment methods do not auto-renew and must be renewed manually before expiry. If a subscription is not renewed, the account switches to the free plan.

4. Payment Processing & Security

Payments are securely processed through SSLCOMMERZ, a trusted Bangladeshi payment gateway.

• Duty AI does not collect, store, or monitor payment details such as card, bank, or mobile payment information.
• Users are redirected to SSLCOMMERZ's official payment page to complete payment.
• Transactions are encrypted and protected.
• Payments must be made through the official Duty AI platform. Duty AI is not responsible for payments made through unauthorized third parties.

5. Cancellation & Refund Policy

Users can cancel an upcoming automatic renewal from the Duty AI app or website before the renewal date. An already purchased active plan cannot be canceled directly; users must contact Support at duty.com.bd@gmail.com or through Settings > App Support.

Canceling an upcoming renewal does not end the current term. Paid features remain available until expiry. All payments are final and non-refundable, including unused time after cancellation.

Cancellation requests must come from the registered Duty AI account and cannot be submitted on behalf of another user.

6. Payment Issues & Customer Support

For failed transactions, billing questions, or payment concerns, contact duty.com.bd@gmail.com or use Settings > Contact Support.